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Company:
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Microland |
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Job Title:
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IT HelpDesk/Service Desk/Call coordinator/Technical coordinator-Delhi |
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Job Category:
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Info Technology |
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Job description:
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Handling the incoming IT requests calls
* Allocating the calls logged by users to the fellow engineers
* Follow up on the issues & updating the users Vs engineers
* Prioritizng the calls as per the needs of the process
* Categorizing the issues
* Resolving the call and ensure the call closure is also maintained
* Escalating the hardware issues to vendor & follow up on the same
* Escalating the critical ssues to ML Operations team
* Responding to IT service requests emails
* Maintaining the Assest master & ensuring the asset is been verified
* Incident / Change/ Vendor Management
* Preparing several MIS reports on the same
Experience:0 - 2 Years
Location:Delhi, Delhi/NCR, Gurgaon, Noida |
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Skills:
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* Bachelor degree in any discipline / diploma
* Exposure towards IT SD Management in handling end user calls
* Should have handled Network related calls with an experience of minimum 12 months - 24 months
* Good Communication
* To be interested in flexible working (24/7) Operations
* Basics of Microsoft / Networking knowledge & certifications on the same would be an added advantage
* Handling the incoming IT requests calls
* Allocating the calls logged by users to the fellow engineers
* Follow up on the issues & updating the users Vs engineers
* Prioritizng the calls as per the needs of the process
* Categorizing the issues
* Resolving the call and ensure the call closure is also maintained
* Escalating the hardware issues to vendor & follow up on the same
* Escalating the critical ssues to ML Operations team
* Responding to IT service requests emails
* Maintaining the Assest master & ensuring the asset is been verified
* Incident / Change/ Vendor Management
* Preparing several MIS reports on the same |
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Employment type:
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Salary Range:
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Unspecified |
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| Other Information |
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Degree:
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Bachelors |
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Experience (year):
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0 |
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Job Location:
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--Delhi/NCR |
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Post Date:
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03/07/2008 |
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| Contact Information |
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Company: |
Microland |
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Contact Name:
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Microland Limited |
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| Apply Online |
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