Job Description


Greetings from HCL Technologies!!

HCL Technologoies is hiring for Process Manager for Noida, Bangalore & Chennai -L2 & L3

Seeking an ITIL Process Consultant to work within their Governance & Strategic Business Unit
2.Responsible for developing processes and process documentation, procedure, policies, and process metrics, on job training and communication.

3. Responsible for development and integration of IT Governance processes, procedures, policies, and process metrics, with an emphasis on process integrations.

4. Conducts ITIL Process Maturity Assessments and prepares/presents high-level management briefs.

5. Identify and assimilate similar and/or overlapping activities/initiatives within the IT – Provide process ownership through design, implementation and continuous improvement activities in the process life cycle.

6. Publicize activities and build commitment and consensus around Process Management activities

7. Improve operational effectiveness and efficiency within the organization by providing expertise and consulting

(1.) Incident Management + Change Management (Planning & Execution) On – call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring.

Salary: INR 7,00,000 – 11,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software – Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Change Managementprocess leadProcess ManagementProblem ManagementIncident Managementitil certifieditil
Desired Candidate Profile
Please refer to the Job description above
Company Profile
HCL Technologies Limited

HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL’s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship¢ enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three lines of business.
IT and Business Services (ITBS)
Engineering and R&D Services (ERS)
Products & Platforms (P&P).
ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions.
ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P.
HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network, HCL delivers holistic services in various industry verticals categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare & Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 Ideapreneurs operate out of 44 countries.

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Process Manager
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  • Date Posted
  • January 12, 2021 4:36 am
  • Applicants Applied
  • 0 Resumes Sent
  • Location
  • Job Title
  • Hours
  • Unknown
  • Salary
  • Rs 700,000 Fixed Salary (annually)
  • Experience
  • Bachelor's degree
Company Details